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Direct Line Services:

Direct Line

The History of Direct Line Insurance
Direct Line was first created in 1985 as a call-in car insurance company - the first of its kind. It went from 65 employees when it first opened it's doors to 10,000 employees across the UK today. Starting with just one call centre in Croydon, Direct Line now has call centres in Birmingham, Bristol, Glasgow, Leeds and Manchester. Today the company has a wide range of products and services, and over five million customers. Their business is telephone and Internet based, and now has German, Italian and Spanish replica websites (Linea Directa is Spain's direct car insurer). In October 2003 Churchill Insurance was bought by the RBS Group to form RBS Insurance which includes Direct Line, Churchill, Privilege, Green Flag, UKI Partnerships and NIG.
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Company Overview
The Directline.com website offers online car insurance, home insurance, travel insurance, life insurance, pet insurance, van insurance and breakdown cover (UK and Europe), loans, mortgages savings accounts, for customers who purchase direct online. (The webiste has a daily updated product related media section with the latest statistics)

Types of Insurance

• Third Party Fire & Theft (TPF&T)
This covers you if other people claim against you for injury or damage to their car or property, and if your car is stolen or damaged by fire. car insurance quote.

• Comprehensive
As Third Party Fire and Theft plus accidental damage cover to your car plus cover for personal belongings, medical expenses and personal accident cover. Subject to selected levels of cover. car insurance quote Our uninsured driver promise If you make a claim for an accident that is not your fault and the driver of the car that hits you is not insured, you will not lose your no claims discount or have to pay any excess.

• Third Party Only (TPO)
Covers liability to third parties i.e. claims made by third parties, against you, for bodily injury or damage to their property. Please call us for details. And that's not all: Accident Action Pack – what to do if you have an accident 24 Hour Accident Helpline – expert help and advice at any time 24 Hour Windscreen Helpline if your windscreen is damaged Windscreen Repair for damaged windscreens (Comprehensive only) Legal Protection (optional) - to recover your uninsured losses.

The Car Insurance-special features
  • Named drivers earn their own no claims discount when they take out a Direct Line policy
  • All repaired cars are cleaned inside and out before they are returned
  • If you're hit by an uninsured driver they cover your excess and your no claims discount won't be affected - read m
  • Direct Line offers a range of discounts and product innovations that are aimed at achieving one thing – bringing down the cost of car
  • insurance. Read on to find out about the exciting savings…
Direct Line Car Insurance Discounts
  • Named Driver No Claims Discount
  • Matched No Claims Discount: Use your No Claims Discount on your second car
  • If you are the only person insured on your Direct Line car insurance policy and you purchase a second car that will only be driven by you, we will match your No Claim Discount on the policy for your new vehicle.
  • In addition we will give you a 10% discount on the additional vehicle followed by 5% every year there after.
  • Motorbike No Claims Discount
  • Company Car No Claims Discount
  • Multi-car Discount
  • Breakdown Multi-car Discount
Quote Process:
1: Your Details
2: Premium
3: Breakdown Cover
4: Important Statements
5: Payment
6: Summary
7: Finish


Contacting Direct Line

The process takes approximately 10 min

Car Insurance general enquiries:

Call: 0845 246 3761

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday
For help with your online quote Call: 0845 246 8701

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday

If you are already a Direct Line customer
Call: 0845 246 8706

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday

Need to make a claim?
  • You can claim online or through the dedicated call center.
  • Manage your Policy Online - Remember, you can manage an existing car insurance policy online with Policy & Quote Manager .
  • Direct Line supports the Typetalk service for people with communication difficulties. To use Typetalk, you will need to prefix the number 18001 before the number you wish to dial. For example: 18001 + area code + number.
  • Calls may be recorded.
 

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